The company behind MoClaw (“MoClaw”, “we”, “us” or “our”) provides the MoClaw AI platform. This Privacy Policy describes how we collect, use, and share personal information when you use the MoClaw platform and related websites (collectively, the “Service”).
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy should be read together with our Terms of Use.
1. Personal Information We Collect
1.1 Information You Provide
- Account information. When you create an account, we collect your name, email address, and authentication credentials (including via third-party login providers such as Google).
- Input and Output. We collect the prompts, messages, files, and other content you provide to the Service (“Input”), as well as the content generated by the Service in response (“Output”).
- Communications. If you contact us for support or feedback, we collect the information you provide in those communications.
1.2 Information Collected Automatically
- Device and usage data. We collect information about the device and browser you use to access the Service, including IP address, device type, operating system, browser type, and general location (city/country level derived from IP).
- Log data. We collect server logs that include access times, pages viewed, referring URLs, and actions taken within the Service.
- Cookies and analytics. We use essential cookies to maintain your session and authentication state. We may also use analytics tools to understand how the Service is used. These tools may collect anonymized usage data such as page views, feature usage, and performance metrics.
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing the Service. To operate, maintain, and deliver the features of the Service, including processing your Input through AI models and returning Output.
- Account management. To create and manage your account, authenticate your identity, and communicate with you about the Service.
- Improvement. To analyze aggregated and anonymized usage patterns, diagnose technical issues, and improve the quality and performance of the Service.
- Safety and security. To detect, prevent, and address fraud, abuse, security incidents, and technical issues.
- Legal compliance. To comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Third-party AI providers. To provide the Service, we transmit your Input to third-party AI model providers for processing. These providers process your data solely to generate Output on our behalf and are contractually prohibited from using your data for their own purposes, including model training.
- Service providers. We may share information with vendors who assist us in operating the Service, such as cloud hosting, authentication, and payment processing providers. These providers are bound by contractual obligations to protect your data.
- Legal requirements. We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, safety, or property of MoClaw, our users, or the public.
- Business transfers. In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Storage and International Transfers
Your data is stored on servers located in Singapore. If you access the Service from outside Singapore, your information will be transferred to and processed in Singapore. By using the Service, you consent to such transfer and processing.
We implement appropriate technical and organizational measures to protect your data during transfer and storage in accordance with this Privacy Policy.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain information for a reasonable period after account deletion for legitimate business purposes, including compliance with legal obligations, resolving disputes, and enforcing our agreements.
Conversation history (Input and Output) is retained while your account is active. You may request deletion of your conversation data at any time by contacting us. Following account deletion, we will delete or anonymize your personal information within 90 days, except where longer retention is required by applicable law.
6. Your Choices and Rights
Depending on your location, you may have the following rights:
- Access. Request a copy of the personal information we hold about you.
- Correction. Request that we correct inaccurate or incomplete information.
- Deletion. Request that we delete your personal information, subject to certain exceptions.
- Account closure. You may close your account at any time by contacting us.
To exercise these rights, please contact us at support@moclaw.ai. We will respond to your request within a reasonable timeframe.
7. Security
We implement commercially reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.
8. Children
The Service is not directed to children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us.
9. Third-Party Links
The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the Service.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the “Last updated” date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@moclaw.ai